Simple complaint handling
English A2 free pack: public practice, functional English and clinical bridge tasks
Theory
1. Introduction and context
Simple complaint handling is a A2 English lesson. Write a structured English email with greeting, reason, evidence, request and polite closing.
- Context: formal email or complaint.
- Task type: functional communication.
- Final product: write an 80-150 word email with a clear request.
2. Model dialogue and vocabulary
Read the model dialogue first, then use the vocabulary list to replace details without changing the structure.
- Model phrase 1: I am writing regarding my application documents.
- Model phrase 2: Could you please clarify the next step?
- Vocabulary focus: subject line; Dear Sir or Madam; I am writing regarding; attached documents.
3. Grammar and examples
A2 learners must connect grammar with the exact topic, the lesson vocabulary and the practice scenario.
- Start with Dear Sir or Madam / Dear Dr Smith.
- Use because / due to / therefore for reason and result.
- Close with a clear request and Kind regards.
- Example: Kind regards, Anna Petrova
4. Practice plan
Practice follows the same sequence as open language textbooks: demonstration, vocabulary, controlled practice, grammar, then independent production.
- Complete the fill-in task before free writing.
- Use role-play or recording to train speaking.
- Finish with one written answer and one self-check against the lesson goal.
Vocabulary and model dialogue
Student: Dear Sir or Madam, I am writing regarding my application documents.
Coordinator: Please attach the missing certificate.
Student: Thank you. I have attached it and would appreciate confirmation.
Practice
Practice 1: Dialogue demonstration
Read the model dialogue for "Simple complaint handling". Mark the opening, the key question and the closing action.
Output: Three labels inside the dialogue.Practice 2: Vocabulary and fill-in
Use the model phrase "I am writing regarding my application documents." and replace one element each time: appointment, document, symptom or time.
Output: Five completed sentences with lesson vocabulary.Practice 3: Role-play or audio
Create a short A2 dialogue for formal email or complaint. Include opening, task question, answer and next step.
Output: Six to eight lines or a 60-90 second recording script.Practice 4: Written production
Use the same language pattern in a real pathway context: formal email or complaint.
Output: One final answer: write an 80-150 word email with a clear request.Interactive tasks
Interactive 1: Vocabulary match
Match 8 lesson terms to meanings, then use 3 terms in sentences about formal email or complaint.
Interactive 2: Fill the gaps
Complete a short A2 paragraph using the model phrases and vocabulary from "Simple complaint handling".
Interactive 3: Sentence order
Put a scrambled A2 answer into correct order. Start with the model phrase and add one detail.
Interactive 4: Listening or dictation
Listen to or read the model dialogue. Write the key numbers, actions, connectors or warning signs for formal email or complaint.
Interactive 5: Mini checkpoint
Answer one functional communication prompt using only the topic content from this lesson.
Quiz
The correct answer uses the model for formal email or complaint.
This lesson checks functional communication in the context of formal email or complaint.
The vocabulary is selected for formal email or complaint.
The answer must use the lesson vocabulary and complete the stated task.
The checkpoint is passed by applying the exact lesson pattern to formal email or complaint.